Privacy policy
Privacy Policy
Last updated: August 30, 2026
Protecting your personal data is important to us. This Privacy Policy explains which personal data may be processed when you visit and use our BLANCCORY online store, why we need this data, and what rights you have.
Personal data is any information that can directly or indirectly identify you, such as your name, address, email address, order information, or IP address.
1. Controller
The controller responsible for data processing is the operator of BLANCCORY named in our Legal Notice.
The full provider and contact details can be found in the Legal Notice of our store.
For privacy-related inquiries, you can contact us at:
2. Legal Bases for Processing
Where the General Data Protection Regulation (GDPR) applies, we process personal data in particular on the following legal bases:
Performance of a contract – where data is required for orders, payments, shipping, returns, or customer service.
Legal obligations – for example, tax or commercial record-keeping requirements.
Legitimate interests – in particular for security, technical stability, fraud prevention, and the establishment, exercise, or defense of legal claims.
Consent – for example, for certain marketing, analytics, or advertising technologies.
For individuals in Switzerland, we also take into account the applicable requirements of Swiss data protection law.
3. Data Collected When Visiting Our Store
When you visit our store, certain technical information may be processed automatically.
This may include:
- IP address
- date and time of access
- browser and device type
- operating system
- pages visited
- technical security and log data
- referrer information
This data is processed to help ensure that our store operates securely, reliably, and correctly.
4. Orders
When you place an order with BLANCCORY, we process the data required to complete your order.
This may include:
- name
- email address
- billing address
- shipping address
- telephone number, where applicable
- ordered products and variants
- order number
- payment status
- shipping status
- tracking information
- communication relating to your order
This information is used in particular to process your order, allocate payments, arrange shipping, keep you informed about your order, and handle customer inquiries.
5. Payment Processing
For payment processing, the necessary data is transmitted to the payment service provider selected by you during checkout.
Depending on the payment methods actually available, these may include:
- Shopify Payments
- credit card providers
- PayPal
- Klarna
- Apple Pay
- Google Pay
The respective payment provider may process certain personal data under its own responsibility.
BLANCCORY generally does not receive your complete credit card details, but only the payment and status information required to process your order.
6. Shipping and Fulfillment
To process and deliver your order, necessary information may be shared with shipping, logistics, fulfillment, and delivery partners.
This may include:
- name
- shipping address
- email address
- telephone number, where required
- ordered products and variants
- order and shipping information
- tracking information
For product sourcing and order fulfillment, we may use TeemDrop and other shipping or fulfillment partners.
We only share information that is necessary to process and deliver the respective order.
7. International Data Processing
Because we may use international store, technology, payment, shipping, and fulfillment service providers, personal data may also be processed outside Germany, the European Union, the European Economic Area, or Switzerland.
Where specific legal requirements apply, international data transfers are carried out only within the framework of legally permitted data protection mechanisms.
These may include adequacy decisions, contractual data protection safeguards, or other legally recognized protection mechanisms.
8. Shopify
Our online store is operated using Shopify.
Shopify provides technical functions including:
- hosting
- shopping cart
- checkout
- order management
- customer management
- store security
- technical store functions
As part of these services, Shopify processes personal data required to operate the store and process orders.
Shopify may also use affiliated companies and service providers for these purposes.
9. Contact by Email
If you contact us at:
we process the information you voluntarily provide to us.
This may include:
- name
- email address
- message
- order number
- order information
- attachments
We use this information to process your inquiry and, where applicable, associate it with your order.
We currently use Google services for our email communications.
10. Returns, Complaints and Support
If you request a return or report an issue with your order, the following information may be processed:
- order number
- name
- email address
- affected item or variant
- description of the issue
- voluntarily submitted photos or videos
- photos of the packaging, where applicable
We use this information to review the relevant case, identify your order, and determine an appropriate solution.
Where possible, we ask you to provide your order number and the email address used for the order so that we can process your request more quickly.
11. Cookies and Similar Technologies
Our store uses cookies and similar technologies.
Certain technologies are necessary for essential store functions, for example:
- shopping cart
- checkout
- security
- language settings
- technical store functions
In addition, analytics, marketing, or advertising technologies may be used.
Where consent is required, non-essential technologies are only used after you have given your consent.
You can change your choices through the cookie or privacy settings of our store, where such functionality is available.
12. Analytics and Advertising
Where the relevant services are actually enabled in our store, we may use analytics and advertising technologies to:
- analyze the use of our store
- measure advertising performance
- optimize campaigns
- improve our offering
These may include:
- Shopify Analytics
- Meta Pixel
- TikTok Pixel
- Google Ads / Conversion Tracking
Non-essential tracking or advertising technologies are used only where permitted under applicable data protection law and where any required consent has been obtained.
13. Newsletter and Marketing
If you voluntarily subscribe to newsletters or marketing emails, we use your email address for the respective purposes.
Where consent is required, we will only use your data for these purposes after you have given your consent.
You may withdraw your consent at any time with effect for the future, for example by using the unsubscribe link in the relevant email.
14. Disclosure of Personal Data
We only share personal data where necessary for a lawful purpose.
Recipients may include:
- Shopify
- payment providers
- TeemDrop and other fulfillment partners
- shipping and logistics providers
- email and IT service providers
- accounting or tax service providers
- analytics and advertising providers, where used and legally permitted
- authorities or courts where we are legally required to disclose data
We do not sell your personal data.
15. Data Retention
We generally store personal data only for as long as necessary for the respective purpose.
Order, invoice, payment, and tax-related information may be retained for longer periods due to statutory record-keeping obligations.
Information relating to support requests, returns, or complaints may be stored for as long as necessary to handle the relevant case, comply with legal obligations, or establish, exercise, or defend legal claims.
If the purpose no longer applies and there is no legal basis for further retention, the relevant data will be deleted or its processing restricted.
16. Your Data Protection Rights
Where the legal requirements are met, you may have the following rights:
- access to your personal data
- correction of inaccurate data
- deletion
- restriction of processing
- data portability
- objection to certain processing activities
- withdrawal of consent with effect for the future
- the right to lodge a complaint with a competent data protection authority
To exercise your rights, you can contact us at:
To ensure that personal data is not disclosed to unauthorized persons, we may request information necessary to verify your identity where appropriate.
17. Data Protection Rights in Switzerland
Where Swiss data protection law applies to you, you are entitled to the rights provided under applicable Swiss law.
In particular, you may request information about the processing of your personal data and, where the legal requirements are met, exercise additional rights regarding your data.
You can also submit requests to:
18. Security
We take appropriate technical and organizational measures to protect personal data against loss, misuse, manipulation, and unauthorized access.
Despite appropriate security measures, data transmission over the internet can never be completely risk-free.
19. Legal Disclosure
Personal data may be processed or disclosed where we are required to do so by applicable law or by a valid governmental or court order.
Processing may also take place where necessary and legally permitted for the establishment, exercise, or defense of legal claims.
20. Changes to This Privacy Policy
We may update this Privacy Policy if our technical systems, service providers, data processing activities, or legal requirements change.
The latest version will be available in our online store.
21. Contact
If you have questions about privacy or wish to exercise your data protection rights, you can contact us at:
The full legal information about the operator of BLANCCORY can be found in our Legal Notice.