Terms of service
General Terms and Conditions
Last updated: August 30, 2026
These General Terms and Conditions are based on the version you provided.
1. Scope
These General Terms and Conditions apply to all orders placed through the BLANCCORY online store.
Our offer is primarily directed at consumers.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or independent professional activity.
Any conflicting or deviating terms and conditions of the customer shall only apply if we have expressly agreed to them.
2. Contracting Party
The purchase contract is concluded with the operator of BLANCCORY identified in our Legal Notice.
The full legal provider and contact details can be found in the Legal Notice of our store.
For customer inquiries, you can contact us at:
3. Products and Product Information
BLANCCORY offers functional products for everyday life and use on the go.
Our current main product is the BLANCCORY Windguard, an automatic umbrella with a ring handle.
We make every effort to present product information, images, colors, functions, and variants as accurately as possible.
Depending on the screen, display settings, and lighting conditions, colors may differ slightly from the actual product color.
The product information displayed in the store at the time of the order is decisive.
Depending on the offered variant, the Windguard includes the characteristics stated in the respective product description.
Characteristics that have not been expressly guaranteed do not automatically constitute guaranteed properties.
In particular, we do not guarantee that an umbrella:
- will remain undamaged at every wind speed,
- is “indestructible,”
- is suitable for extreme weather conditions,
- will perform identically under every conceivable condition.
Statutory rights relating to actual defects remain unaffected.
4. Conclusion of the Contract
The presentation of products in our online store generally constitutes an invitation to place an order and is not itself a legally binding offer.
You can select products, add them to your cart, and review or correct your information before completing the order.
By clicking the appropriately labeled order button, you submit a binding offer to purchase the goods contained in your shopping cart.
After receiving your order, you will receive an automatic electronic confirmation.
An automatic acknowledgment of receipt does not, by itself, necessarily mean that we have already accepted your offer.
The contract is concluded once we expressly accept the order, confirm shipment, or dispatch the goods.
For Swiss online commerce, customers must in particular be able to correct input errors before submitting an order, and the order must be confirmed electronically without undue delay.
5. Prices
The prices displayed in the store and at checkout at the time of your order apply.
Shipping costs and other mandatory charges will be displayed before completion of the order in accordance with applicable legal requirements.
Where BLANCCORY applies the German small business regulation pursuant to Section 19 UStG, VAT is not shown separately.
The information displayed at checkout and on the applicable invoice is decisive.
Switzerland
Where our offer is specifically directed at customers in Switzerland, prices and required additional costs will be displayed in accordance with the applicable requirements.
Swiss rules generally require transparent total pricing and clear information about additional costs for online stores directed at Swiss consumers.
Any import duties, customs charges, or other fees will only be borne additionally by the customer where they have been transparently disclosed before conclusion of the contract and where legally permitted.
6. Payment Terms
The currently available payment methods are displayed during checkout.
Depending on the store configuration, these may include credit card, Shopify Payments, PayPal, Klarna, Apple Pay, Google Pay, or other available payment methods.
Payment is generally due upon completion of the order unless otherwise stated for the selected payment method.
The terms of the respective payment service provider may additionally apply to payment processing.
7. Shipping and Delivery
We currently ship in particular to:
Germany
Switzerland
Delivery is made to the shipping address provided by the customer when placing the order.
Please check your address carefully before completing your order.
Estimated Delivery Times
Our current shipping methods provide the following approximate transit times:
Germany: approx. 3–6 business days
Switzerland: approx. 6–9 business days
A short processing period may apply before shipment.
These timeframes are estimated delivery periods and do not constitute a guarantee of delivery on a specific calendar date, unless a fixed delivery date has been expressly agreed.
Delivery times may in particular be affected by circumstances outside our direct control, including:
- unusually high shipping volumes,
- delays by shipping or logistics providers,
- customs or import processing,
- public holidays,
- extreme weather conditions,
- traffic or transportation disruptions,
- governmental measures or comparable exceptional circumstances.
If an order is unusually delayed, you may contact us at any time at:
Mandatory statutory rights in the event of delivery delays remain unaffected.
For purchases in Switzerland, statutory remedies may also apply in the event of non-delivery, including the possibility of requesting performance and, where applicable, exercising further rights after an appropriate additional period.
8. Incorrect or Incomplete Shipping Address
The customer is responsible for providing a complete and correct shipping address.
If an order cannot be delivered because the customer culpably provided an incorrect or incomplete address, any actual additional shipping or processing costs may be charged to the customer where legally permitted.
The same applies if delivery fails due to circumstances attributable to the customer and this results in additional actual costs.
9. Tracking
Where available for the selected shipping method, we provide tracking information.
Tracking data is provided by the respective shipping or logistics provider.
There may be periods between individual tracking events during which no visible update appears. A temporary lack of tracking updates does not automatically mean that the shipment has been lost.
For unusually long delays, you may contact our customer support.
10. Bundle Offers, Quantity Discounts and Promotions
BLANCCORY may offer bundle deals, quantity discounts, discount codes, or limited-time promotions.
For example, different prices may apply when purchasing 1, 2, or 3 units.
The discount and final price actually applicable to your order will be displayed in the shopping cart or, at the latest, during checkout.
The total price displayed before completion of the order is decisive.
Multiple discounts or discount codes may only be combined where expressly permitted by the store.
There is generally no entitlement to the retroactive application of a discount to an order that has already been completed.
Discounts may be limited in time, changed, or discontinued, provided that already concluded contracts are not subsequently altered.
11. Obvious Pricing or Display Errors
Despite careful maintenance, technical errors may occur.
In the case of an obviously incorrect price, clearly incorrect product assignment, or comparable technical error, we are not obligated to accept an order that has not yet been accepted at the obviously incorrect value.
If a contract has already been concluded, the applicable statutory provisions shall apply.
12. Retention of Title
The goods remain our property until full payment has been received.
13. Right of Withdrawal – Germany
For consumers who have a statutory right of withdrawal, the information contained in our Withdrawal, Returns & Refund Policy applies.
For orders to Germany, consumers generally have a statutory 14-day right of withdrawal in accordance with the conditions described there.
Details concerning:
- withdrawal period,
- returns,
- return shipping costs,
- refunds,
- compensation for loss in value,
- electronic withdrawal function
can be found in our separate Withdrawal and Returns Policy.
14. Orders to Switzerland and Voluntary Returns
Swiss law generally provides no general statutory right of withdrawal for ordinary online purchases.
BLANCCORY therefore does not provide an additional general voluntary right of return for orders with a delivery address in Switzerland solely due to dislike, a change of mind, or a later preference for another color, unless otherwise expressly stated in the store or agreed in an individual case.
Mandatory statutory rights, particularly in relation to defective or incorrectly delivered goods, remain unaffected.
A voluntary goodwill decision in an individual case does not create a general entitlement to future returns.
15. Returns and Refunds
Further information about returns, return shipping costs, the condition of returned goods, and refunds can be found in our:
Withdrawal, Returns & Refund Policy
For questions, contact us at:
Where possible, please provide your order number and the email address used for the order so that we can identify your order more quickly.
16. Defects and Statutory Warranty Rights
Statutory rights relating to defects apply.
If you receive an item that is demonstrably:
- damaged,
- incorrect,
- incomplete,
- or defective,
please contact us as soon as reasonably possible at:
Where possible, please provide:
- order number,
- a short description of the issue,
- suitable photos or videos,
- where applicable, photos of the packaging in the case of shipping damage.
This information helps us review the case more quickly.
A request for prompt voluntary notification does not limit statutory claims.
For Swiss consumers, statutory warranty periods and mandatory consumer protection requirements remain applicable.
We do not provide any voluntary additional guarantee beyond the applicable statutory rights unless such a guarantee is expressly offered for a specific product.
17. Use of the BLANCCORY Windguard
The BLANCCORY Windguard is intended to be used as an umbrella.
When using the automatic opening mechanism, please maintain sufficient distance from:
- people,
- faces and eyes,
- animals,
- vehicles,
- fragile objects.
The mechanism should not be forcibly blocked, bent, or used contrary to its intended function.
The Windguard is designed for everyday weather conditions.
During exceptionally strong wind or storm conditions, the umbrella should not be used where safe use cannot be ensured.
Damage caused exclusively by demonstrably improper, unintended, or forceful use does not automatically constitute a product defect.
Mandatory statutory rights relating to defects, product liability, and consumer protection remain unaffected.
18. Liability
We accept unlimited liability:
- in cases of intent,
- in cases of gross negligence,
- for injury to life, body, or health,
- under applicable product liability law,
- and in all other cases where liability is mandatory by law.
In the event of a slightly negligent breach of an essential contractual obligation, our liability is limited to the foreseeable damage typical for the contract, where legally permitted.
Essential contractual obligations are obligations whose fulfillment is necessary for the proper performance of the contract and on whose compliance the customer may regularly rely.
In all other respects, liability is excluded to the extent legally permitted.
Liability does not arise solely because a non-binding estimated delivery timeframe is slightly exceeded due to circumstances outside our area of responsibility.
Mandatory consumer, warranty, and product liability rights are not restricted by this provision.
19. Events Outside Our Control
In the event of exceptional and unforeseeable circumstances outside our reasonable control — such as natural events, significant transportation disruptions, governmental measures, or comparable events — processing and delivery times may be extended.
In such cases, we will make reasonable efforts to resolve the situation as quickly as possible.
The customer's statutory rights, particularly in the event of significant delivery delays or permanent impossibility of performance, remain unaffected.
20. Customer Service
For questions concerning products, orders, payments, shipping, or returns, you can contact us at:
To help us process your inquiry as quickly as possible, please provide where possible:
- your order number,
- the email address used for the order,
- a brief description of your request.
For product-related issues, suitable photos or videos may help us process your case more efficiently.
21. Applicable Law
The law of the Federal Republic of Germany shall generally apply, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).
However, if you are a consumer, this choice of law does not deprive you of mandatory consumer protection provisions that cannot be excluded by agreement under the applicable legal rules.
This also applies in particular to cross-border consumer orders.
For Swiss customers, consumer jurisdiction rules may also apply under certain circumstances where an offer is specifically directed at Switzerland.
22. Consumer Dispute Resolution
Where there is no legal obligation to do so, we are not willing to participate in dispute resolution proceedings before a consumer arbitration board.
We do not include a reference to the former European ODR platform, as that platform was discontinued in 2025.
23. Changes for Future Orders
We may amend these Terms and Conditions for future orders if our offering, technical processes, or legal requirements change.
The Terms and Conditions in effect at the time the relevant contract is concluded generally apply to that order.
A later amendment to these Terms and Conditions does not alter an already concluded contract without an appropriate legal basis.
24. Final Provisions
If any individual provision of these Terms and Conditions is or becomes wholly or partially invalid or unenforceable, the remaining provisions shall generally remain unaffected to the extent legally permitted.
The applicable statutory provisions shall apply in place of any invalid provision.