Shipping policy
Shipping Policy
Last updated: August 30, 2026
1. Shipping Countries
We currently ship to:
Germany
Switzerland
2. Processing Time
After your order has been placed, it will be reviewed, processed, and prepared for shipment.
Processing usually takes 1–3 business days.
This means that an order may normally take up to 3 business days before it is handed over to our shipping or fulfillment partner.
Orders are processed on business days. Weekends and public holidays are not considered business days.
During periods of unusually high order volume or in exceptional circumstances, processing may take longer in individual cases.
3. Estimated Delivery Times
Once processing has been completed and the order has been handed over to the shipping provider, the following estimated transit times currently apply:
Germany: approximately 3–6 business days
Switzerland: approximately 6–9 business days
The 1–3 business day processing time is added before the transit time.
These timeframes are estimates and do not guarantee delivery on a specific calendar date, unless a fixed delivery date has been expressly agreed.
4. Shipping Costs
The shipping costs applicable to your order will be displayed before you complete your purchase.
Shipping costs may vary depending on the delivery country, order quantity, and selected shipping method.
For orders to Switzerland, applicable pricing and shipping information will be displayed transparently in accordance with the relevant requirements.
5. Tracking
Once your order has been shipped, tracking information will be provided where available for the applicable shipping method.
Please note that tracking information may not always update immediately after shipment.
There may be several days between individual tracking updates. A temporary lack of tracking updates does not automatically mean that your order has been lost.
6. Delivery Delays and External Circumstances
We make every effort to have orders processed and delivered within the estimated timeframes stated above.
Once an order has been handed over to the relevant shipping, logistics, or fulfillment partner, transportation is carried out by external service providers whose daily operations are outside our direct control.
Delays may occur in particular due to:
- unusually high parcel or order volumes
- delays by shipping or logistics providers
- customs or import inspections
- public holidays
- extreme weather conditions
- traffic or transportation disruptions
- strikes
- technical disruptions affecting transportation partners
- governmental measures
- other exceptional circumstances outside our control
Such delays do not automatically mean that BLANCCORY caused or is responsible for the delay.
Where a delay is caused exclusively by circumstances for which we are not responsible, liability will be determined in accordance with the applicable legal provisions.
We will, of course, assist you with unusual delays and, where necessary, review the current status together with our shipping or fulfillment partners.
Mandatory statutory consumer rights remain unaffected.
7. Customs, Imports and Switzerland
For cross-border deliveries, customs, tax, or import regulations may apply.
Any additional costs will only be charged to the customer where this is legally permitted and clearly disclosed before completion of the order.
For orders directed at customers in Switzerland, applicable shipping and other mandatory costs will be displayed transparently.
8. Incorrect or Incomplete Shipping Address
Please carefully check your shipping address before completing your order.
If an order cannot be delivered because the customer provided an incorrect or incomplete address, delivery may be delayed or the shipment may be returned to the shipping provider or sender.
Any actual additional shipping or processing costs resulting from this may be charged to the customer where legally permitted and where the cause is attributable to the customer.
If you notice an address error immediately after placing your order, please contact us as soon as possible:
We will try to update the information. However, once an order has already been processed or shipped, changes may no longer be possible.
9. Undelivered or Lost Shipments
If your order has not arrived after an unusually long period, please contact us at:
Where possible, please provide:
- Order number
- email address used for the order
- tracking number, if available
We will review the available shipping information and, where necessary, initiate an investigation with the relevant shipping or fulfillment partner.
The next steps will depend on the circumstances of the individual case and the applicable legal requirements.
For consumer purchases in Germany, shipping risk does not automatically transfer to the customer simply because the goods have been handed over to a shipping provider selected by us. Statutory rights relating to genuinely lost shipments therefore remain unaffected.
10. Failed Delivery Attempts
Please ensure that delivery is possible at the shipping address provided.
If delivery fails due to circumstances attributable to the customer — for example, an incorrect address or another customer-caused reason preventing delivery — any actual additional costs resulting from this may be charged to the customer where legally permitted.
11. Damaged Delivery
If your order arrives damaged, please contact us as soon as reasonably possible at:
Where possible, please provide:
- Order number
- a short description of the issue
- photos or videos of the item
- where relevant, photos of the packaging in the case of visible shipping damage
This allows us to review your case more quickly.
Prompt notification helps us process the matter efficiently but does not limit your statutory rights.
12. Contact
If you have questions about shipping or your delivery, you can contact us at: