Refund policy
Withdrawal, Returns & Refund Policy
Last updated: August 30, 2026
At BLANCCORY, we want returns and issues with orders to be handled as clearly and smoothly as possible. Different legal rules may apply depending on the country of delivery. Below you will find the most important information.
1. Right of Withdrawal – Germany
If you are a consumer, you have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day on which you, or a third party designated by you who is not the carrier, received the goods.
If several goods from one order are delivered separately, the withdrawal period generally begins when the last item has been received.
To exercise your right of withdrawal, you must inform us through a clear statement of your decision to withdraw from the contract.
BLANCCORY
[FULL LEGAL NAME / COMPANY NAME]
[FULL ADDRESS]
Email: blanccory.info@gmail.com
A notification by email is sufficient.
To meet the withdrawal deadline, it is sufficient that you send your withdrawal notification before the 14-day period expires.
You are not required to provide a reason.
2. Registering a Return
To help us process your return as quickly and smoothly as possible, please contact us before sending the item back:
Where possible, please provide:
- Order number
- the email address used for the order
- the affected item or variant
- the reason for the return, if you voluntarily choose to provide one
- for damaged, incorrect, or incomplete deliveries, preferably photos or a short video
This helps us identify your order more quickly and provide you with the appropriate next steps.
For a statutory withdrawal, prior contact, providing a reason for the return, or submitting photos or videos is not a requirement for validly exercising your right of withdrawal.
Returns should be sent to the following return address:
[FULL RETURN ADDRESS]
Please use only the return address provided so that your return can be correctly identified and processed.
3. Return Deadline – Germany
After declaring your withdrawal, you must return the goods without undue delay and no later than 14 days afterward.
The deadline is met if you send the goods before the 14-day period expires.
We recommend using a sufficiently prepaid and, where possible, trackable shipping method so that the return can be proven if necessary.
4. Return Shipping Costs
For a standard statutory withdrawal, for example due to dislike, a change of mind, or choosing a different color afterward, you are responsible for the direct cost of returning the goods.
We generally do not provide a free return label for standard withdrawals.
If the goods were demonstrably defective, damaged, incorrect, or incomplete, your statutory rights apply. Please contact us first in such cases so that we can coordinate an appropriate solution.
Please do not independently send defective or incorrectly delivered goods to another address without prior coordination.
For consumers in Germany, the direct cost of return shipping may be borne by the consumer where the consumer has been properly informed.
5. Condition of Returned Goods
You may inspect the BLANCCORY Windguard to the extent necessary to determine its nature, characteristics, and functionality.
Where possible, please return the item complete, clean, with any included accessories, and preferably in its original packaging.
The original packaging is not a requirement for exercising a statutory right of withdrawal.
However, you may be responsible for any loss in value resulting from handling the goods beyond what is necessary to establish their nature, characteristics, and functionality.
This may apply, for example, in cases of avoidable damage, significant signs of use, dirt, or missing components, where this has actually reduced the value of the product.
Normal and necessary inspection of the product does not automatically result in a deduction.
6. Effects of Withdrawal – Germany
If you validly withdraw from the contract, we will refund the payments received from you in accordance with the applicable legal requirements.
Where required by law, this includes the cost of the least expensive standard delivery method offered by us.
If you voluntarily selected a more expensive shipping option, any additional cost above our least expensive standard delivery method will not be refunded.
Refunds will generally be made using the same payment method used for the original transaction, unless expressly agreed otherwise.
We may withhold the refund until we have received the goods back or until you provide evidence that you have returned the goods, whichever occurs first.
7. Orders to Switzerland
For orders with a delivery address in Switzerland, BLANCCORY does not provide an additional voluntary general right of withdrawal or return solely because of dislike, a change of mind, or a later preference for a different color, unless mandatory applicable law provides otherwise.
Swiss law generally does not provide a general statutory right of withdrawal for ordinary online purchases. However, other mandatory rules or voluntarily granted contractual rights may apply in individual cases.
Your rights in the event of a defective, damaged, incorrect, or incomplete delivery remain unaffected.
If there is a problem with your order, contact us at blanccory.info@gmail.com. We will review the case and inform you of the appropriate next steps.
If we exceptionally agree to a voluntary return, this is an individual goodwill decision and does not create a general right to return other or future orders.
The conditions of any such voluntary return will be agreed with you in advance.
8. Damaged, Incorrect or Incomplete Delivery
Please inspect your order as soon as reasonably possible after receiving it.
If your Windguard arrives damaged, incorrect, or incomplete, please contact us preferably within 48 hours of delivery at:
Where possible, please provide your order number, a brief description of the issue, and suitable photos or videos. For visible shipping damage, photos of the packaging may also be helpful.
The 48-hour period is provided solely to help us review and process cases more quickly. It is not a deadline that excludes statutory claims.
After reviewing the case, your rights will be determined in accordance with the applicable legal requirements. Depending on the circumstances, this may include repair, replacement, refund, partial refund, or another appropriate solution.
9. Direct Exchanges
We currently do not offer an automatic direct exchange service.
For orders to Germany, where the statutory requirements are met, you may exercise your right of withdrawal and then place a new order for your preferred color or variant.
For orders to Switzerland, no additional voluntary general exchange right is provided unless we expressly agree otherwise in an individual case or mandatory law requires otherwise.
10. Product Inspection and Proper Use
The BLANCCORY Windguard is an automatic umbrella intended for everyday use.
Please use the automatic opening and closing mechanism as intended and make sure there is sufficient distance from people and objects when opening the umbrella.
The performance and durability of an umbrella can naturally be affected by wind strength, weather conditions, surroundings, and handling.
BLANCCORY therefore does not promise that the product is “indestructible,” resistant to every possible wind strength, or protected against every conceivable type of damage.
This does not limit statutory rights relating to an actual product defect.
11. International Returns
International returns may differ from domestic returns in terms of shipping time, shipping costs, and processing.
Please use only the return address provided for your specific return.
For voluntarily agreed international returns, shipping, customs, import, or other additional costs may be borne by the customer where legally permitted and agreed for the individual case.
For statutory claims relating to defective goods, the applicable mandatory legal provisions apply.
12. Electronic Withdrawal Function
Where you have a statutory right of withdrawal, you may also submit your withdrawal through our electronic “Withdraw from Contract” function.
This function is permanently and easily accessible in our store.
After entering the required information, you can submit your withdrawal using “Confirm Withdrawal.” You will then receive an electronic confirmation acknowledging receipt of your withdrawal.
Since 2026, Section 356a of the German Civil Code (BGB) requires an easily accessible electronic withdrawal function for applicable online distance contracts, including a confirmation step and electronic acknowledgment of receipt.
13. Model Withdrawal Form
If you wish to withdraw from your contract, you may use the following template. Use of this form is not mandatory.
To:
BLANCCORY
[FULL LEGAL NAME]
[FULL ADDRESS]
Email: blanccory.info@gmail.com
I hereby withdraw from the contract concluded by me for the purchase of the following goods:
Ordered on:
Received on:
Name:
Address:
Order number, if available:
Date:
Signature – only if submitted on paper:
14. Statutory Rights
This policy is intended to explain your statutory rights clearly and does not limit any mandatory consumer rights.
If any provision of this policy cannot be applied because of mandatory legal requirements, the remaining provisions remain unaffected.
15. Contact
If you have questions about a return, withdrawal, or an issue with your order, we are happy to help:
If you provide your order number and the email address used for the order, we can usually identify and process your request more quickly.