Refund policy

Return and Refund Policy

Last updated: 13 May 2026

1. Right of Withdrawal

Consumers may withdraw from their order within 14 days of receiving the goods without giving a reason.

Please contact us by email at:
blanccory.info@gmail.com

Statutory consumer rights remain unaffected.

2. Registering a Return

Please contact us before sending back any item and, where possible, include:

  • Order number
  • Email address used for the order
  • Item concerned

This helps us process your request more quickly.

3. Condition of Returned Items

Please return the goods complete, clean, and, where possible, in the original packaging.

The goods may be inspected. If they show signs of use, damage, dirt, or missing parts beyond what is necessary for inspection, we may take a legally permissible reduction in value into account.

4. Return Shipping Costs

For returns due to a change of mind or dissatisfaction, the customer bears the return shipping costs where legally permitted.

If the item is damaged, incorrect, or incomplete, please contact us first.

5. Damaged or Incorrect Deliveries

Please inspect your order after delivery.

If there is a problem, please contact us preferably within 48 hours and send:

  • Order number
  • Short description
  • Photos or videos
  • Images of the packaging, where relevant

After review, we will offer an appropriate solution, such as a replacement, refund, or partial refund.

6. Exclusions from Returns

Returns may be excluded where legally permitted, for example for:

  • Personalized products
  • Digital content
  • Hygiene-sealed goods once the seal has been removed

Statutory rights in the event of defects remain unaffected.

7. Exchanges

We do not offer direct exchanges.
Please return the item and place a new order if needed.

8. Refunds

After receiving and inspecting the return, we will inform you about the status of your refund.

Approved refunds will be issued to the original payment method.

9. Alternative Solutions

For damaged, incorrect, or incomplete deliveries, we may offer an appropriate solution depending on the case, such as a replacement, partial refund, or refund.

10. International Returns

For returns from abroad, shipping times, costs, and processing may vary.

Please only use the return address provided by us.

11. Contact

blanccory.info@gmail.com

Please always include your order number.